For the privacy of our clients we only publish testimonials with their prior approval
Can I say how impressed I was with with your prompt, efficient and helpful response to the problem in porting back to Next Telecom ... and that's where I'll stay. In particular ... thank you for steering me through those dangerous waters.
Thank you for responding so quickly, knowledgeably and effectively to my query. And this is not the first time! There is a stark difference between contacting Next Telecom and contacting Telstra, Optus, AAPT, and that difference is very much appreciated.
Finance and Admin Manager
Byron Shire Echo and Tweed Shire Echo Newspapers
Next Telecom have provided us with outstanding support in the process of our Perth branch office transition to NBN. Nothing has been too difficult and issues such as new VOIP phone programming, routers programming, VPN functionality have been handled professionally and efficiently.
I'd like to say how extremely happy we are with Next Telecom. Your service and support has exceeded our expectations. We regret not coming on board sooner. We are so pleased with Next Telecom we are in the process of setting up a third internet service for our Melbourne office.
Fastway Couriers Melbourne
Great company to deal with. Very professional and responsive for all our telecommunications needs. We have forged a winning partnership with satisfying results.
Finance and Administration Manager
Compared to what was happening with our old supplier - Next Telecom's system ROCKS! There are now so few missed calls, the voicemail system is excellent. The caller ID works well and I got a report from Justine with all the incoming calls; first time ever.
Every call I've had has been fantastic quality - and it's been great having you handle things on this side, as everything we've thrown at you has been fixed almost instantly. Thanks so much for all the work you put in, it seems to be fine-tuned now into a fantastic service.
Purchasing / IT Manager
Qualatex Balloon Pty Ltd
Good customer service. Any issues are resolved quickly to our satisfaction.
Director and General Manager
State Custodians is one of Australia's largest home loan businesses. In March 2012 we selected Next Telecom to provision and manage our national inbound 13 service, which manages every aspect of our business. Next Telecom had it live within 24 hours. Amazing service!
We've been with Next for about 6 months now and we couldn't be happier. The phones all work great and we have had outstanding level of customer service from day 1. We have a very simple phone service at our small office and this level of customer service is not something we're used to.
The NTF Group