Included Call Recording for Compliance, QA, Staff Training and dispute resolution.
Call Analytics for deep insights in to your customer calling behaviours and call patterns.
Self Manage your nationwide Smart Routing with State, Postcode, Time of Day routing & more.
Built in IVRs and Preamble messages allow you to route incoming calls accurately
Included inbound Call Recording, Smart Routing Manager and Call Reporting
An inbound 13/1300/1800/0800 service number is a virtual service number connected to any local geographic number.
When users call the inbound number it’s automatically redirected to the telephone number of your choice and the caller is charged a single flat fee, or in the case of a 1800 its a free call.
But you can do more with your inbound number. Take a deep dive into customer behaviours with Next Telecom Call Manager and Analytics. Our portal provides you with unrivalled detail when it comes to how your customers interact with your business.
Add intelligent call routing and call handling so calls terminate exactly where you want them to. And if you relocate your business to a new location, your inbound number will follow you like a loyal friend, so your customers can continue to reach you without disruption.
We have International toll free options too!
Call Reporting, Smart Routing Call Manager and Inbound Call Reporting. It's at your finger tips.
Inbound Phone Number Call Recording
With our built in Call Recording Feature, you can play back inbound calls to your Inbound number. Call Recordings are highly valuable when managing Client Dispute Resolution, Order validation, Compliance, Customer Service training. And its included in your monthly access fee.
Inbound Phone Number Call Reporting
Call Reporting allows you to see where your calls are coming from, days and times the calls are coming in and this allows you to manage your staffing levels and provide intelligence on your marketing spend.
Inbound Phone Number Smart Routing Call Manager
Smart Routing Call Manager allows you to manage call delivery based on the time of day, location of caller with State, Region and Postcode routing, split calls between teams on hunt groups or calls cycles.
All of the features alone can costs hundreds of dollars but are all included with our Inbound 13/1300/81800 Call Manager platform with Smart Routing.
Inbound 13/1300/1800 phone numbers with Call Manager- Find out more now!
Inbound Services FAQ
What is an inbound number?
Inbound numbers include 13 numbers, 1300 numbers and 1800 numbers. They are virtual phone numbers in that they aren’t linked to a specific phone in the way your landline and mobile numbers are. Instead, you direct your inbound number calls to the point where you want it to ring, such as a landline, mobile phone or call answering service.
Will the number work Australia-wide?
Yes, it does. You can give your business a national presence and attract customers from all around the country.
Can I redirect calls to different office locations based on the caller’s location?
Yes, you can. For example, you can automatically redirect Victorian callers to your Melbourne office and callers from New South Wales to your Sydney office.
What if I can’t answer a call?
You can automatically forward calls to a second (or third) number at times when you’re not able to answer the phone including after hours or during emergencies.
What’s the difference between 1300 and 13 numbers?
There are two differences between 13 and 1300 numbers: length and price. A 13 number is only 6 digits in length (13 12 34) compared with a 10-digit 1300 number (1300 123 456). The shorter length makes the number easier to remember, but there are less of them and they are more expensive than 1300 numbers.
What’s the difference between 1300 and 1800 numbers?
These two types of inbound numbers provide the same benefits to business, including being portable and having flexible routing and configuration options. The key difference between them is price. For the caller, a 1800 number is a free call from a landline, while a 1300 number is the cost of a local call.
Inbound Services Features
- Welcome/Preamble Messages
- IVR Menu
- Postcode Mapping
- Day & Time-based Routing
- Failover/ Redundancy Routing
- Caller ID Routing and Blocking
- Call Recording
- Call Whisper
- Missed Call Notifications
- Fax to Email
- Customer and Agent Surveys
- Custom Attributes Outbound Egress