The Top 13 Business Fibre Internet questions we get asked
More and more businesses are moving their services and phone systems to the cloud. This means that high quality and fast Fibre Internet becomes a critical requirement to keep their businesses running. Many businesses are new to the Business Fibre Internet space so we get a lot of questions around educating the client on the product. Here are our Top 10 Business Internet questions ( in no real order!)
1. Is the Fibre Internet bandwidth guaranteed?
In most cases you will get very close to the ordered bandwidth at the Network Termination Device (NTU). The actual bandwidth achieved is the result of a lot of moving parts including internal wiring, router and other devices settings to name a few. Even then the bandwidth is only ever reliably measured at the NTU as other factors can degrade the outcome and no provider can guarantee what is going on inside your network.
If you do get a bandwidth warranty, the guarantees are a bit rubbery. Most providers will talk contention ratio, Uptime SLA, Fault Restoration SLA, Packet priority but very few will say in plain English that your bandwidth is guaranteed. On other services the bandwidth is not guaranteed, particularly on contended or Low CoS NBN Enterprise Ethernet services. Some providers have contention ratios as low as 20:1 meaning up to 20 business internet services are on the same part of the network.
One thing for sure, if your contention ratio is more than 1:1 you cannot guarantee the throughput as other users are on the same part of the network and will be using some of the capacity.
2. What can I do to ensure I get the highest possible bandwidth on my Optical Fibre Internet?
The best thing you can do to ensure you're getting the maximum is to do the following.
- Get a dedicated 1:1 service with a provider with a high quality network and with high backhaul capacity
- Ensure all internal network cabling is of high quality
- Use a good quality and well configured router with a throughput well above your ordered Business Fibre Internet bandwidth
3. What's the difference between NBN Enterprise Ethernet and Business Fibre Internet?
Nothing really. NBN Enterprise Ethernet is also Business Fibre Internet service carried on the NBNco network. Effectively describing the same technology which is Optical Fibre Internet as Enterprise Ethernet. It certainly can have different characteristics determined by the NBNco but the underlying technology is the same. That's why NBN EE is sometimes referred to as NBN Business Fibre. NBN Business Fibre has very broad coverage which is probably only bettered by Telstra's WBI & EA Fibre network. When you choose between NBN Enterprise Ethernet and a Carriers Optical Fibre Internet, you're really just choosing between networks.
4. Why do I have to wait for Some Site Qualifications for my Business Internet?
In Australian the original and most commonly used Fibre Business Internet network was laid by Telstra. The demand was fairly limited initially and often only used by large Enterprises who could afford Fibre Optic Internet. Telstra would receive an order and build the cable out to the clients address. Then over the past 5 years companies like AAPT decided to build out their business Internet network using a build it and they will come approach. They built their fibre internet network along all the main streets in the CBD and Inner Metro business areas and then from 2018 Onward expanded this network to most business areas in outer suburban and inner regional Towns with 20000 or more people.
In its simplest terms this means that when we SQ for AAPT network if the street is lit then we get a yes where with Telstra Network there is a bit more of a calculation involved in getting the SQ completed and hence can take a bit longer.
5. Why do I have to take a 36 month agreement on my Fibre Internet?
Primarily because the carriers have had the capital costs of laying the fibre and they need to get a return on investment.
6. What is the Network Termination device for Fibre Internet?
The Network Termination Device (NTD) or Network Termination Unit (NTU) is the final point of the carrier network at your site. Its where the Fibre Optic Internet cable is connected, and the service is then handed over (terminated) on the client side via an Ethernet Port.
7. Will someone come to our site to do the installation of the Fibre Internet?
Yes, an Engineer will first do a site survey to confirm all of your lead in cabling and on site infrastructure is in place and power is available for the Network Termination Device. Then at least another 2-3 sites visits will be required to run the Fibre and set up the Network Termination Device in preparation for Testing/Commissioning and Handing the service over to the client.
8. When Installing the Fibre who will do all of the cabling at my site?
The client is always responsible for the lead in and on site cabling and power supply. if during your installation there is a shortfall of internal cabling you will be advised, and we can get the carrier contracts to perform the work for a fee or you can arrange your own contactors to complete any cabling shortfall.
9. Do we need a Router?
Yes, you will need a Router or Security Firewall to enable you to connect your network and manage the data coming into your network. The router you choose and how it is configured will have a significant impact on the performance of your network and Optic Fibre Internet service.
10. Can we increase or decrease the speed and costs during our Contract Term?
Depending on the network you can increase or decrease your bandwidths on your Business Fibre service, but it usually involves either a contract extension or an increased charge depending on how far you are into the contract term.
11. How do we build redundancy into our Business Fibre.
Business Fibre Internet is generally very reliable. But there are some industries and business sites that are critical to success and where the risk of an outage must be reduced, and all steps taken to reduce the change of disruption.
There are multiple methods to build redundancy.
- Through carrier diversity where different carrier networks are used for secondary and even as a third Internet link. Because carriers will generally operate their networks different infrastructure, it's unlikely they would both have concurrent outages. Normally this results in 2 bills to pay but with Next Telecom being a Multi Carrier provider, we can bill up to 10 different network son the one bill and provide a single point of contact for support.
- Using technology diversity allows your business to utilise different technologies which reduces the risk out outage. Think Fibre Internet and 4G, or Fibre Internet and NBN or Fixed Wireless. If the primary link has an outage your router can be configured to automatically jump to the failover network.
- SD-WAN technology allows Next Telecom clients to combine both carrier diversity and technology diversity managed through a single edge device. This device can bond the WAN services together giving greater bandwidth and utilising the failover bandwidth that might normally sit idle and go to waste.
12. Is there any other fees our Business may incur?
Typically, if there are any other fees to be incurred to deliver the service you will be advised of them prior to completing the contract. If unforeseen network works or fees are identified, you usually have the option to cease the agreement before works commence.
The one exception to this is if installation works commence and then the installers find unforseen onsite issues that are within the client's control such as internal cabling.