Real Time Call Reporting & Recording

Call Reporting & Recording for Hosted PBX

Call Queue Visibility, Metrics, Wall Boards & Call Recording Software

Call Reporting for Cloud Business Phone offers a simple and cost effective call reporting solution for business that need to know how their teams are performing. If you need Call Recording or Reporting for the Microsoft Teams Phone System click here.

Next Telecoms simple to deploy, out of the box platform provides trend reporting & wall boards for users of Cloud Business Phone, putting you in complete control. Our real-time wallboards, historical dashboards, and supporting reports let you view and monitor agents and queues in real time. The platform is fully customisable to show the stats you rely on for superb customer service.

Features and Benefits

Advanced Call Reporting Software

Advanced Real Time Wall Boards

Real Time & Historical data metrics

Cost effective Call Recording application

Simple Call Recording retrieval & indexing

Low Cost Supervisor & User Licensing

Australian Based Support

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MS Call Recording for Business

Call 1300 00 NEXT

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Call Reporting Insights for Hosted PBX

Our native Call Reporting and Call Recording platform for Hosted PBX allows you to effectively manage your teams and remote workers who are using your Cloud Business Phone

Next Telecom Call Reporting puts your finger on the pulse of your connected organisation. Our Suite of easy to use monitoring and analytical tools provides insights into user-adoption trends, call quality, employee productivity, call costs and much more. Next Telecom Call Reporting helps you turn your Hosted PBX platform into a powerful environment for all of business visibility.

Example of MS Call Recording business dashboard

Automatic Call Recording for Hosted PBX

Our Automatic Call Recording platform for Hosted PBX allows you to effectively & securely capture and manage your teams calls using our Cloud Business Phone.

Next Telecom Automatic Call Recording app puts you in charge. Capture all calls or just calls from a certain Queue or Operator. Our phone call recording application allows you to capture, manage, store and easily retrieve calls based on a range of search criteria and filters.

Handle regulatory compliance, Improve staff performance training and responses, use Call Recordings for dispute management. Our Phone Call Recording application puts you in control.

Easy to Use Hosted PBX Reporting and Recording

Call Reporting for Hosted PBX allows you to see what your team is doing, where, and when – and how effectively they’re doing it.

Next Telecoms Phone Call Recording software provides your business with its own secure fully customisable Recording portal allowing you to review, store and simple retrieve and listen to recordings to help you become the most efficient and collaborative in your sector.

What does the MS Call Recording Dashboard look like?

Increase User Adoption

Gain efficiency by monitoring trends in user adoption across all aspects of your platform.

Use the data gained to highlight areas for further education, training & resourcing.

Manage User Experience

Team Managers can monitor call quality, identify any problems, know what needs fixing.

Team Managers can highlight issues allowing them to drill down into team and individual detail to identify root cause of poor quality.

Improved productivity

Platform users can translate expected efficiency gains into improved customer-service KPIs

System Managers can understand how your UC technologies are creating a more efficient workplace

View metrics of call-handling times to improve resource planning

Capacity Planning

Saving potential, can be used to analyse SIP-trunk utilisation across multiple locations

Reduce time theft & abuse

Check that staff are using the technology for legitimate purposes

Use budget thresholds and alerts to control costs and eliminate external fraud

Improve call resolutions for a better customer experience

Reduce time theft & abuse

Use Call recording for training, Financial and Personal data compliance and dispute resolution

Speak to our solutions consultants now

Let us show you why you should choose Next Telecom.

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