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Cloud Business Phone FAQ
What is a Cloud Business Phone System?
Cloud business phone or Hosted PBX is a software-based private branch exchange (PBX) that provides call distribution, routing, transfers, voicemail, and related services for a company. It is managed and hosted off site and your provider maintains the servers and software. Cloud Business Phone uses Internet Protocol Telephony (IP Telephony) to connect your business to other IP Phone Users, Mobile services and Public Switched Telephone Network (PSTN) users.
Can I get handsets with my Hosted PBX Cloud Business Phone Plan?
Yes you can have an included handset with your Cloud Business Phone Plan or can elect to rent or purchase the handset outright.
What's the difference between Cloud and Traditional PBX?
A traditional PBX is usually owned, maintained, managed and operated onsite by your own business. Cloud PBX is not located on-premises, and is a hosted service delivered by a service provider. This allows companies to outsource the management and maintenance of their voice communications needs, and reduces the need for internal experts.
Is Cloud Business Phone more expensive than an on-premises solution?
In general, businesses can achieve significant cost savings with hosted Cloud PBX vs. on-premises solutions. This is often because cloud providers offer lower start up costs, more affordable add-on features, better reliability guarantees, and the ability to scale your services on a per line basis without having to pay for equipment upgrades.
Can I use Cloud Business Phone if my Internet goes down?
Cloud business phone offers a number of reliability advantages. Mobile failover is another feature that is important to have in place. Upgrading your connection to a fibre-based service can also reduce your risks or having a data connection from multiple carriers can reduce the chance of an outage.
Is Cloud Business Phone secure?
Cloud business phone can offer significant security advantages when correctly implemented. Although there is no technology that will provide 100% protection from getting hacked; all kinds of phone systems - including telephones and PBX -are vulnerable to security flaws depending on the implementation.
Is Cloud Business Phone cheaper at the expense of quality?
Cost does not always equal quality in the telecommunications market, but a very low-cost provider could be delivering lower-quality service. Factors that influence the quality of a solution include your internet connection, quality optimisation, setup processes, uptime (reliability) guarantees, contention ratios and service provider industry experience.
Can Cloud Business Phone manage my call centre needs?
Regardless of how large your organisation's customer service team is and whether they are distributed at multiple sites, cloud business phone call centre features are one of the most affordable and seamless ways to support call centre communications.
For more detail please contact the Next Telecom Team on 1300 73 54 81
Cloud Business Phone Features
An automated message service welcoming callers and providing numbered options to direct calls to different areas of the business
Voicemails can be delivered to your desk phone, mobile and/or email inbox
Simultaneous Ring (Twinning)
When a customer calls the main office number, the call will ring the office handset and a mobile phone, phone at home, or soft phone on a computer
You can forward calls in a number of different ways. This includes call forward busy, call forward no answer, call forward immediate, call forward selected callers, call forward set the time. Note that additional charges apply for the forwarded calls on PAYG plans.
Phone conferencing provides a virtual meeting room for internal and external contacts to dial into. Easily make 3 Way calls.
Calling Number Display
Find out who is calling you before you pick up. This is great for a range of business who want to offer a professional phone service.
Dial an extension to page people onsite or in the office
Ring Groups and Hunt Groups
Ensure important calls are answered by defining a group of extensions, or extensions in a department, to ring together
Allows you to place callers in a queue. The calls are queued up and played music on hold along with recorded messages until an agent becomes available.
As you expand users, offices or locations you can easily add to your existing platform.
Get a second business telephone number without a full additional line rental. A secondary ring tone will allow you to distinguish between your first number and your Multiple Number. This is great if you run two separate businesses from the same location. You can then answer the phone in the correct way for the necessary business.
Obtain daily or real-time summaries of all calls, missed calls, calls by extension or department
Simple log in to allow multiple users over the one desk.