The contact centre landscape is constantly evolving; as are customer preferences for the communication tools they want to use to interact. Adopting a unified communications solution for your customer interactions - with real-time analytics, reporting and recording – will empower your staff to meet ever-changing customer demands.

If you need a Contact Centre for MS Teams we have a specific page that you can find out more.

Leverage fixed telephony, mobility, collaboration, scalability, and simplicity to create seamless customer experiences - all on one single, integrated platform across all your contact centre locations around the world.

Increase productivity and enhance customer experience

Simplify and optimise your contact centre, delivering enhanced customer service, improved sales performance and greater efficiencies without paying for the functionality you don’t need.

Our feature rich Contact Centre solution is flexible, efficient and has everything you need in the one place – workplace management and collaboration tools, real time call reporting & analytics, agent supervisor tools such as remote monitoring, and CRM integration.

Combine your front and back office on the one unified system to enable improved communication and collaboration across your business regardless of your office locations. Imagine the cost savings of short dialling colleagues in India as if they were next door, or transferring a sales call to your office in Chicago.

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Ditch the box

Forget about investing in and maintaining expensive and inflexible on-premises PBX kit. Cloud Business Phone hosted voice is cloud enabled. We’ll manage the platform security, software and upgrades so you can focus on your core business.

SECURITY & COMPLIANCE READY

Connect to your world securely and confidently. Our platform boasts layers of security to product personal data and safe guard against service fraud.

TRUE ENGAGEMENT

Integrating with CRM and Service Desk cloud solutions that help manage your customer interactions and achieve true customer engagement.

A SYSTEM THAT GROWS WITH YOU

Order the capability you need now, then add more as you grow. All via a simple and secure web portal.

ONE GLOBAL PLATFORM. ONE SOLUTION

Manage your business communications from a single, integrated platform regardless of your international office locations. Imagine being able to short dial colleagues in India as if they were next door, or transfer a caller to your office in Chicago.

CAN’T MEASURE IT? CAN’T MANAGE IT

Increase visibility and improve customer experience with feature rich analytics software that monitors, and records call metrics in real time.

SO SIMPLE, IT’S CHILD’S PLAY

Everything you need from one communications provider: endpoints, call plans, all the rich telephony features you need; wrapped up with rapid 24/7 support provided by capable engineers.

Ready to put your call centre into the cloud?