ipSCAPE Contact Centre

Cloud Based Contact Centre Solution

Innovative Cloud Customer Experience Technology that helps your business achieve it's goal

The contact centre landscape is constantly evolving; as are customer preferences for the communication tools they want to use to interact. Adopting a unified communications solution for your customer interactions - with real-time analytics, reporting and recording – will empower your staff to meet ever-changing customer demands.

When communication powers your Business, You need ipSCAPE’s Cloud Contact Centre and Customer Experience technology. With ipScape's innovative cloud-based customer experience technology you and your business can increase employee productivity, build customer loyalty and maximise sales revenue.

For MS Teams businesses we also offer Contact Centre for MS Teams.

Features and Benefits

Innovative Cloud Customer Experience Technology

A highly scalable, flexible Call Centre platform that grows with your business

Interact with your customers through their preferred channel

Make data-driven decisions through visualising customer data

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Innovative Cloud Customer Experience Technology

ipSCAPE creates innovative cloud-based customer experience technology that is feature-rich, scalable and offers powerful integration capabilities. The ipSCAPE user interface is clean, modern and intuitive. You can easily build out campaigns across Voice, Web Chat, Email and SMS with access to live reports to monitor your customer service and sales teams

Designed and developed in Australia, ipSCAPE powers the multi-channel communications of leading business, enterprise and government organisations. All the channels are native to the ipSCAPE application so you don’t have to worry about complex integrations or expensive add-ons.

Truly understanding the interactions your customers’ have with your business will help you to improve on customer experience and your bottom line.

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Respond to your customers through their preferred channel

ipSCAPE offers a variety of communication channels – calls, emails, web chat and SMS that will allow you to cater to your customer’s communication preferences, and create great customer interactions.

Make data-driven decisions through visualising customer data

Gain complete visibility into your contact centre’s performance such as the call volumes, reasons for customer queries and customer satisfaction scores.

ipSCAPE integrates with leading Business Intelligence tools such as Power BI to produce valuable insights through reports that can help you optimise business processes and make data-driven decisions.

Features

SECURITY & COMPLIANCE READY

Quality Assurance, call recording and PCI payment tools to achieve contact centre compliance objectives.

SALES

Sophisticated dialer and lead management tools to optimise the performance of your contact centre and covert more sales.

CUSTOMER SERVICE

Multi-channel communications options for your business to bring your customer experience strategy to life.

BUSINESS CONTINUITY

Build resilient contact centres with business continuity options that are flexible and robust.

FUNDRAISING

Reach more donors, raise more funds. Powerful tele-fundraising tools for charities.

COLLECTIONS

Reach more contacts and report outcomes more efficiently.

Speak to our solutions consultants now

Let us show you why you should choose Next Telecom.

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