IPscape Cloud Contact Centre Software with Next Telecom

Cloud Based Contact Centre Solution

IPscape provides AI-powered technology to create seamless omnichannel customer experiences

Elevate your contact centre and customer experience with IPscape - where AI meets human connection. The IPscape Contact Centre platform streamlines your processes, weaving intelligence into every customer interaction, delivering smarter, and more personalised communications.

If you're an MS Teams business see Next Telecom's Contact Centre for MS Teams.

Features and Benefits

Innovative Cloud Customer Experience Technology from IPscape

A highly scalable, flexible Call Centre platform that grows with your business

Interact with your customers through their preferred channel

Design AI-powered customer journeys

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Transform your Customer Communications with AI-powered customer journeys

Leverage the power of IPscape's Agentic AI and create automated workflows that effortlessly deliver customer communications which adapt to contextual cues. Ensure every interaction is personalised, timely and effortlessly delivered.

IPscape’s Agentic AI solution is a powerful platform that enables AI agents to act independently, automate complex tasks, and scale customer experiences across all channels.

Built with advanced natural language processing (NLP) and AI models, our intelligent agents deliver personalised, context-aware responses in real-time. Whether you're in customer relationship management, supply chain management, or software development, our agentic AI adapts to your specific use case and business needs.

Increase productivity with native AI Call Summarisation

Enhance efficiency with AI-powered call summarisation. The IPscape solution automatically transcribes and generates concise, actionable overviews of every call, reducing administration and manual note-taking so you can focus on strengthening customer relationships.

Enhance the Caller Experience

IPscape integrates with leading Business Intelligence tools such as Power BI to produce valuable insights through reports that can help you optimise business processes and make data-driven decisions.

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Features

SECURITY & COMPLIANCE READY

Quality Assurance, call recording and PCI payment tools to achieve contact centre compliance objectives.

SALES

Sophisticated dialer and lead management tools to optimise the performance of your contact centre and covert more sales.

Omnichannel CX

Omnichannel communications options for your business to bring your customer experience strategy to life.

BUSINESS CONTINUITY

Build resilient contact centres with business continuity options that are flexible and robust.

FUNDRAISING

Reach more donors, raise more funds. Powerful tele-fundraising tools for charities.

COLLECTIONS

Reach more contacts and report outcomes more efficiently.

Intelligent IVR

Connect your customers to timely and relevant communications

Advanced Integration Capabilities

MS Teams, Salesforce and many, many more

Can we help you?

Let us show you why you should choose the IPscape Cloud Based Contact Centre from Next Telecom.

Just fill in a few details and we'll be able to work out some great options for your business.

Don't delay - contact Next Telecom today!

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IPscape Cloud Contact Centre