We offer the world’s leading cloud Unified Call Recording and Voice AI solution. Our Call Recording enables businesses to record, store and analyse any call on Microsoft Teams for compliance, customer experience, productivity and performance, and fast dispute resolution.
Our call Recording for the Teams Phone System is the only certified, fully integrated cloud unified call recording and voice AI solution for Microsoft Teams. We can securely and compliantly capture calls from any device or location without costly hardware. Recordings can be easily accessed and are instantly searchable.
From sentiment analytics and transcriptions to keyword trends and alerts, AI-powered insights enable a business to capture the value in every conversation—all from one easy-to-use platform that connects to Salesforce, applications, and dashboards.
With Artificial Intelligence driven Call Analytics for Microsoft Teams calling, you can measure and assess all of the data retrieved from your Call Recordings.
Call Recording for Microsoft Teams Calling & Direct Routing
Native to the Microsoft Teams Phone System
Understand Emotion & Sentiment of your clients
Keyword and key phrase analysis
Call recording transcription highlights emotion
Simple Call Recording indexing
From $15 per user per monthEnquire Now
Address regulatory compliance
Essential for any regulated industry - compliantly record and transcribe every customer conversation to meet compliance mandates and respond instantly to audits and investigations. Voice AI can quickly identify compliance breaches or suspicious behaviours.
Improve customer satisfaction and reduce churn
Gain real-time insights into customer satisfaction and sentiment to quickly improve the customer experience and enable fast responses required to retain clients.
Limit liability and dispute resolution
Record every client conversation for proof of orders or advice given and get alerted when clients complain - instantly accessible for quick resolution of issues.
Improve staff performance with training
Know what staff are saying to customers and get the insights you need to improve employee performance. Discover missed revenue opportunities.
Give time back to your sales team by eliminating inaccurate and time-wasting manual note-taking. Transcribe every call and meeting and automatically attach them to Salesforce records.
Reduce IT Costs and Complexity
Our cloud-based platform is built to natively to Microsoft Teams for fast setup, no hardware or professional services needed and is available for a low monthly subscription.
Using our AI sentiment analysis and transcription feature you can receive insights from your Call recording for Microsoft Teams and have automated alerts sent straight to your inbox within minutes. You can place set up alerts for:
Swearing or other prohibited language for line managers and HR.
Early intervention when you get cancellation notifications sent to Customer Service or Sales.
Prompt complaint notification or negative sentiment for Customer service intervention.
Get warning when a Competitor is mentioned.
Take renewal notifications for the renewals team.
Alert senior managers to extreme trends in avg. call sentiment is trending negative.
Get feedback on Marketing for brand and campaign keywords.
Your CX is what keeps bringing your customers back. Knowing what your customers think about you is critical to identify issues before they escalate and help turn a negative experience into a positive one. By capturing the sentiment in each call based on the language and tone of voice, our Call Recording for Microsoft Teams calling allows you to understand the context & emotion behind the text captured in the calls and resolve problems quickly.
Understanding your clients emotions helps you to manage conflict, dispute management, training and deeper call management.
Now you can gather instant insight about your products, services and your support teams and take action before your customers leave. Next Telecom Call Recording with analytics for Microsoft Teams Direct Routing can structure and transcribe your call data so the trends in your customer sentiment can be identified as they begin.
Its means that Next Telecom has been certified by Microsoft for our MS Teams Calling products and our ability to deploy them.
So choosing Next Telecom is choosing a Microsoft Teams Partner you can trust.
With Next Telecom Call Recording for Teams indexing of records can be searched by client and company name, originating phone number, keyword or term plus a myriad of other tag.
Native Call Recording for Microsoft Teams is Cloud based so the call recording sits natively within the Teams environment and securely captures incoming and outgoing customer calls and stores them securely, and in accordance with all compliance standards.
When you need to retrieve them they are there for you to download to your server or leave in our Cloud for as long as you have your Call Recording subscription. You get unlimited storage so there is no need to pay for additional top up storage or additional hardware as you grow.
Let one of our experienced business development managers meet with you and show you why you should choose Next Telecom.