We offer the world’s leading cloud Unified Call Recording and Voice AI solution. Our Call Recording enables businesses to record, store and analyse any call on Microsoft Teams for compliance, customer experience, productivity and performance, and fast dispute resolution.
Our call Recording for the Teams Phone System is the only certified, fully integrated cloud unified call recording and voice AI solution for Microsoft Teams. We can securely and compliantly capture calls from any device or location without costly hardware. Recordings can be easily accessed and are instantly searchable.
Designed to address the evolving communication needs of modern businesses, Dubber UNIFIED CAPTURE collects and integrates content from various channels, including voice, video, and text-based interactions. It consolidates all this data into a single platform, enabling organisations of all sizes to maintain comprehensive records for individuals or teams.
This solution is ideal for meeting regulatory requirements and provides a robust dataset that can be leveraged to enhance customer satisfaction, accelerate internal training initiatives, and dispute resolution.
Call Recording for Microsoft Teams Calling & Direct Routing
Native to the Microsoft Teams Phone System
Leveraging the Dubber Unified Capture solution
Understand Emotion & Sentiment of your clients
Keyword and key phrase analysis
Call recording transcription highlights emotion
Simple Call Recording indexing
From $19.95 per user per month
Enquire NowScalable across all communication channels
A single license that enables content to be captured across an unlimited number of communication & voice platforms that employees of an organisation would use across their daily activities.
All recordings in one secure platform
The consolidation of all content captured from various communication channels into a unified experience for individual users, teams, or accounts.
Adaptable & flexible
Dubber Unified Capture leverages Dubber s advanced multi-tenancy technology infrastructure ensuring we are easily able to accommodate the changing needs of a business whilst maintaining the highest levels of data controls and security.
Ease of use & access to data
The Dubber platform provides easy access to recorded conversations for individual users, groups and account administrators.
Interoperability
Dubber s Open APIs allow seamless integration with other business applications and data sources.
Reduce IT Costs and Complexity
Our cloud-based platform is built to natively to Microsoft Teams for fast setup, no hardware or professional services needed and is available for a low monthly subscription.
Using our AI sentiment analysis and transcription feature you can receive insights from your Call recording for Microsoft Teams and have automated alerts sent straight to your inbox within minutes. You can place set up alerts for:
Swearing or other prohibited language for line managers and HR.
Early intervention when you get cancellation notifications sent to Customer Service or Sales.
Prompt complaint notification or negative sentiment for Customer service intervention.
Get warning when a Competitor is mentioned.
Take renewal notifications for the renewals team.
Alert senior managers to extreme trends in avg. call sentiment is trending negative.
Get feedback on Marketing for brand and campaign keywords.
Your CX is what keeps bringing your customers back. Knowing what your customers think about you is critical to identify issues before they escalate and help turn a negative experience into a positive one. By capturing the sentiment in each call based on the language and tone of voice, our Call Recording for Microsoft Teams calling allows you to understand the context & emotion behind the text captured in the calls and resolve problems quickly.
Understanding your clients emotions helps you to manage conflict, dispute management, training and deeper call management.
Now you can gather instant insight about your products, services and your support teams and take action before your customers leave. Next Telecom Call Recording with analytics for Microsoft Teams Direct Routing can structure and transcribe your call data so the trends in your customer sentiment can be identified as they begin.
Its means that Next Telecom has been certified by Microsoft for our MS Teams Calling products and our ability to deploy them.
So choosing Next Telecom is choosing a Microsoft Teams Partner you can trust.
With Next Telecom Call Recording for Teams indexing of records can be searched by client and company name, originating phone number, keyword or term plus a myriad of other tag.
Native Call Recording for Microsoft Teams is Cloud based so the call recording sits natively within the Teams environment and securely captures incoming and outgoing customer calls and stores them securely, and in accordance with all compliance standards.
When you need to retrieve them they are there for you to download to your server or leave in our Cloud for as long as you have your Call Recording subscription. You get unlimited storage so there is no need to pay for additional top up storage or additional hardware as you grow.
Let one of our experienced business development managers meet with you and show you why you should choose Next Telecom.