Call Recording for Teams

Unified Call Recording and Voice Artificial Intelligence for Microsoft Teams Calling with Dubber Unified Capture

Powerful Call Recording, Speech Analytics, Sentiment and Call Transcription in a single platform

We offer the world’s leading cloud Unified Call Recording and Voice AI solution. Our Call Recording enables businesses to record, store and analyse any call on Microsoft Teams for compliance, customer experience, productivity and performance, and fast dispute resolution.

Our call Recording for the Teams Phone System is the only certified, fully integrated cloud unified call recording and voice AI solution for Microsoft Teams. We can securely and compliantly capture calls from any device or location without costly hardware. Recordings can be easily accessed and are instantly searchable.

Designed to address the evolving communication needs of modern businesses, Dubber UNIFIED CAPTURE collects and integrates content from various channels, including voice, video, and text-based interactions. It  consolidates all this data into a single platform, enabling organisations of all sizes to maintain comprehensive  records for individuals or teams. 

This solution is ideal for meeting regulatory requirements and provides a robust dataset that can be leveraged  to enhance customer satisfaction, accelerate internal training initiatives, and dispute resolution.

Features and Benefits

Call Recording for Microsoft Teams Calling & Direct Routing

Native to the Microsoft Teams Phone System

Leveraging the Dubber Unified Capture solution

Understand Emotion & Sentiment of your clients

Keyword and key phrase analysis

Call recording transcription highlights emotion

Simple Call Recording indexing

From $19.95  per user per month

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Every Call Recording on your Microsoft Teams Phone System becomes a source of valuable client data with Dubber Unifed Capture

Benefits of Dubber Unified Capture

Scalable across all  communication channels

A single license that enables content to be captured  across an unlimited number of communication &  voice platforms that employees of an organisation  would use across their daily activities.

All recordings in one secure platform​

The consolidation of all content captured from  various communication channels into a unified  experience for individual users, teams, or accounts.

Adaptable & flexible

Dubber Unified Capture leverages Dubber s  advanced multi-tenancy technology infrastructure  ensuring we are easily able to accommodate the  changing needs of a business whilst maintaining  the highest levels of data controls and security.

Ease of use & access to data​

The Dubber platform provides easy access to  recorded conversations for individual users, groups and account administrators.

Interoperability

Dubber s Open APIs allow seamless integration with other business applications and data sources.

Reduce IT Costs and Complexity

Our cloud-based platform is built to natively to Microsoft Teams for fast setup, no hardware or professional services needed and is available for a low monthly subscription.

Why choose our Call Recording for Microsoft Teams?

More Flexible & affordable

Flexible, instantly provisioned in and from the Cloud.

Connected

Easily integrate with apps - like Salesforce. Instantly create dashboards and reports.

Simple & Easy

On your phone or from your Browser - every conversation is a click away.

More compliant & secure

Compliant and secure Teams call recording, storage and management.

No limits

Infinitely scalable without the limits of legacy call recording.

Rapid onboarding

Our Customer Success team will get you set-up, trained and ready to go.

Enhanced features of Call Recording with AI voice Analytics for Teams Calling

Set Up Automated Alerts based on call language and sentiment

Using our AI sentiment analysis and transcription feature you can receive insights from your Call recording for Microsoft Teams and have automated alerts sent straight to your inbox within minutes. You can place set up alerts for:

Swearing or other prohibited language for line managers and HR.

Early intervention when you get cancellation notifications sent to Customer Service or Sales.

Prompt complaint notification or negative sentiment for Customer service intervention.

Get warning when a Competitor is mentioned.

Take renewal notifications for the renewals team.

Alert senior managers to extreme trends in avg. call sentiment is trending negative.

Get feedback on Marketing for brand and campaign keywords.

Quality assurance and enhanced customer experience with call recordings and sentiment.

Your CX is what keeps bringing your customers back. Knowing what your customers think about you is critical to identify issues before they escalate and help turn a negative experience into a positive one. By capturing the sentiment in each call based on the language and tone of voice, our Call Recording for Microsoft Teams calling allows you to understand the context & emotion behind the text captured in the calls and resolve problems quickly.

Understanding your clients emotions helps you to manage conflict, dispute management, training and deeper call management.

Now you can gather instant insight about your products, services and your support teams and take action before your customers leave. Next Telecom Call Recording with analytics for Microsoft Teams Direct Routing can structure and transcribe your call data so the trends in your customer sentiment can be identified as they begin.

Next Telecom is a Microsoft Partner for Gold Communications

Being an MS Gold Partner for Communications means something!

Its means that Next Telecom has been certified by Microsoft for our MS Teams Calling products and our ability to deploy them.

So choosing Next Telecom is choosing a Microsoft Teams Partner you can trust.

Easy Call Recording Indexing in the Microsoft Teams Phone System

Call recording is one thing, finding and playing back the Call recording is another.

With Next Telecom Call Recording for Teams indexing of records can be searched by client and company name, originating phone number, keyword or term plus a myriad of other tag.

Unlimited Call Storage

Native Call Recording for Microsoft Teams is Cloud based so the call recording sits natively within the Teams environment and securely captures incoming and outgoing customer calls and stores them securely, and in accordance with all compliance standards.

When you need to retrieve them they are there for you to download to your server or leave in our Cloud for as long as you have your Call Recording subscription. You get unlimited storage so there is no need to pay for additional top up storage or additional hardware as you grow.

Let us prove it.

Let one of our experienced business development managers meet with you and show you why you should choose Next Telecom.

Call 1300 00 NEXT to speak to our specialists

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