What is unified call recording with AI Powered analytics for Teams?
The Next Telecom unified call recording enables you to easily record and store any conversation - voice, video, chat - unify it into one easily accessible platform, and turn it into actionable insights.
What are the benefits of unified call recording on Teams Direct Routing?
Business and public sector organisations are driving better customer, compliance, revenue and people outcomes with Call Recording. Unlock insights from any conversation for compliance, dispute resolution, customer experience, productivity and performance.
Can I get a transcript of the Call Recording?
Yes a transcript can be downloaded and if you have the AI powered analytics the transcript with highlight negative and positive sentiment.
What is Call Sentiment?
With Call Recording analytics the AI recognises negative, neutral and positive language and highlights these sentiments on the recording transcript.
How is Call Sentiment established?
There is a default set or words that are identified as positive or negative and you can add key works yourself to each list like competitor names.
Can alerts be generated on certain call types?
Yes alerts can be sent to managers once the call is completed on any Call Sentiment measure. For example calls with swearing can be sent as a transcript alert to the Team Leader or Manager.
Can a call recording be scored?
Yes and score can be established for the Sentiment giving the call a score that allows the manager to set alerts.
What can Call Recording for Teams calling be used for?
Cal, recording can be used for a range of business requirements including training, Quality Assurance, Dispute resolution, assisting with the customer Experience and satisfaction or for legal compliance.
What is voice AI?
Enrich recordings with (AI) Artificial Intelligence (machine powered learning) insights including accurate transcriptions, sentiment and emotion analysis, metadata, alerts and more. True AI, machine learning and NLP power insights
Where is my data stored?
Conversational records and data are stored securely and compliantly in the our platforms Voice Intelligence Cloud for as long as you maintain subscription. You can download recordings to your own storage at any time.
Is there any limit to the Call Recording Storage?
No as long as you have a subscription the Call Recording storage is unlimited.
Is there any additional storage, hardware or services costs?
No our voice recording platform storage is included in the subscription costs. This is infinitely scalable in the cloud, zero hardware, storage or services costs. Flexible monthly plans make the return on conversational data compelling and affordable. Eliminate the cost and complexity of legacy call recording and multi-vendor solutions.
Are calls captured compliantly to meet privacy and regulations?
Securely record and store conversations & redact sensitive data to meet GDPR, PCI, DSS and other regulations.
How is financial information like credit card details captured?
Credit Card and financial information is taken during the conversation then redacted on the call transcript
What controls are available?
The system admin can authorise or control what is recorded, who records, who shares, what is deleted. Easily enact legal hold and protect data for investigations.
Can I extract my voice data and integrate it into other data sets?
Easily share recordings and easily connect Call Recording for Teams via open APIs to your favourite apps, dashboards, big data sets and more.
Can I automatically connect my data to apps?
Automatically conversational records and data to the apps you use most - Salesforce, Google Data Studio, Tableau, IBM Cognos and more.
Where can I view my recordings and transcriptions?
You can Replay & review conversations easily on Next Telecoms Call Recording for Microsoft Teams mobile app or web portal and you can download the call transcripts.
Am I locked into a plan?
No. Flexible pricing designed to meet your needs and budget within your agreement term. - all on simple SaaS plans.
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