Keeping your lights on is our ‘why?’

You can manage in house wth the right knowledge, equipment and staff. But sometimes it's just better to focus on your core business. Having the right people in your corner helps.

Here at Next Telecom we deliver solution designs that focus on enabling your business and increasing productivity - without the pain of engaging multiple vendors.

We know that more CIOs are being asked to solve deep productivity issues rather than mundanely maintaining uptime - so it makes sense to consider flexible managed network services, leveraging our experts to help drive productivity and innovation.

But the managed network services market is changing, and IT leaders need to respond and re-assess sourcing strategies to ensure they are getting optimum value.

Understanding that businesses today demand more, providers are evolving beyond the network to include aspects such as Unified Communications as a Service and Public Cloud. Then there’s the question of security.

So, whether you want to move in to new markets or use resources more efficiently, Next Telecom can make it happen at a controlled cost.


Managed UniFi Portal

Next Telecom provides a Managed UniFi portal to allow customers to view, monitor and manage their data networks.

If a device goes offline an automated email is sent to all Customer Administrators such as your IT Department or Office Manager to notify you of an outage – this may be a local site issue such as power or a failure of the WAN/Internet link. This alert ensures that the appropriate people are notified as quickly as possible to ensure that the required troubleshooting is performed to restore data connectivity to your location.

Next Telecom can supply a range of hardware including but not limited to Managed POE Gigabit Switches, UniFi WiFi Access Points, UniFi Security Gateway Appliances as well as the EdgeRouter range of devices to handle service speeds from 10Mbps to 1Gbps.

The UniFi portal allows you to configure a WiFi SSID for your Guests that restricts their access to the Internet and not your local network. You can customize the splash page that your users see and redirect them to your website once they have authenticated with either a password or a hotspot token.

Next Telecom has managed the deployment of WiFi throughout many businesses while also upgrading the Internet Services at site. At many sites we have found the existing WiFi to be bottleneck causing slow speeds – Many customers have upgraded to the latest AC Pro with both 2.4Ghz and 5Ghz networks to achieve the fastest WiFi available.

Next Telecom performs regular configuration backups of all devices in the event of a hardware failure. We also regularly upgrade your devices to the latest firmware to ensure that your network is kept up to date.


Cisco Meraki Centralised Dashboard

Manage your entire network from a centralised dashboard.

Next Telecom can supply, manage and install Cisco Meraki MX Security Appliances across your sites. We will handle all configuration and installation of the equipment and provide your IT Department or Office Manager access to the Centralized Cloud Dashboard to see the active status of the network.

Email alerts are used if a device goes offline, reboots or experiences high latency or packet loss.

Meraki’s Software-defined WAN is a new approach to network connectivity that lowers operational costs and improves resource usage for multi-site deployments, allowing network administrators to use bandwidth more efficiently and ensure the highest possible level of performance for critical applications without sacrificing security or data privacy.

Next Telecom can provide multiple WAN links to be connected to the MX Security appliance including NBN TC4, NBN TC2, Fibre400/1000, Telstra/Vocus/Optus/Superloop Fibre access as well as 4G Mobile Data over the Telstra and Optus networks to provide the best mix of data services.

Utilizing a Cisco Meraki MX Security Appliance allows you to ensure the highest possible uptime and performance to your businesses applications. In the event of an outage to a link traffic will re-route via the best available path – e.g. if your NBN service goes offline traffic can then reroute via 4G backup until the Primary link has restored.

Cisco Meraki MX Security Appliance allows you to optimise the best path for the application to follow – for example Voice Traffic can be routed via a dedicated Voice link and in the event of an outage re-route via the Internet.

Next Telecom can provide multiple WAN links to be connected to the MX Security appliance including NBN TC4, NBN TC2, Fibre400/1000, Telstra/Vocus/Optus/Superloop Fibre access as well as 4G Mobile Data over the Telstra and Optus networks to provide the best mix of data services.

Intelligent Path Control – Policy-based routing to determine the best path based on source, destination or application including dynamic path selection based on current performance.

Secure Connectivity and Remote VPN – Cisco utilizes Auto VPN to automatically create an update IPSec VPN tunnels between your locations and remote users.

“Our customers can ring one number when they have a problem because we have a single view of their entire network.”

Explore Our Managed Services Modules

Commercial Management

Change Management

Service Management

Relationship Mgmt.

Maximise value, optimise performance and experience exceptional service quality.

Service Portfolio Mgmt.

Proactively manage and improve your solution portfolio; transforming your infrastructure into enablers of business value.

Billing Mgmt.

What is the customer paying for? Benefit?

Optimisation Services

Maximise value - only pay for what you need with proactive rationalisation / optimisation of your solution.

Proactive Price Reductions

Let us negotiate improved pricing value and inclusions on your behalf, leaving you to focus on your core business.

Service Level Reporting

Manage service quality and optimise service level targets with proactive reporting and monitoring.

Project Mgmt.

Realise the benefits of having a team of dedicated, certified professionals manage every aspect of your onboarding and project management delivery.

Supplier Mgmt.

Offload the confusing and time-consuming task of managing vendor contracts, contract renewals, device inventory and supplier performance. Ensure quality, consistency and value for money.

Configuration Mgmt.

Leverage our governance and systems engineering processes to ensure consistency of product performance among its functional and physical operational attributes throughout its life.

Change Mgmt.

Adopt proven processes for change management minimising risk and disruption, whilst saving time and resource.

Let us support your business throughout the change management process.

Release Mgmt.

Protect the integrity of your existing solution whilst delivering new and enhanced services required by your business. We’ll take responsibility for planning, scheduling and controlling software through the various lifecycle stages and environments.

Adoption Mgmt.

Embrace change, adopting new technologies and transitioning with confidence using Next Telecom tried and tested best practices.

Service Desk

Your dedicated team of certified professionals / your client advocate will manage escalations and communications between vendors on your behalf; providing advice and guidance throughout the process.

Service Availability Mgmt.

We offer continuous, real-time monitoring and management of service availability, capacity and performance; correcting potential availability issues before they negatively impact services.

Incident Mgmt.

Ensure continuity and prompt restoration of services in the event of and unplanned interruption. The Next Telecom Incident Management module provides support, incident detection and incident recording to ensure disruption of services is minimised.

Problem Mgmt.

Reduce the impact and number of unplanned interruptions by identifying the root cause of incidents and pro-actively determining effective resolutions.

Request Fulfilment.

Account administration such as adds, moves or changes are managed with ease with our Request Fulfillment module. Your dedicated team of certified professionals will keep you informed of status updates on high priority service requests.

Remote & Onsite Maintenance.

Remote and onsite maintenance when you need it most. Let us maintain your software patches, security updates, planned system reboots, and system activity log reviews.

Why Choose Next Telecom for Managed Services

CONNECTING YOUR WORLD

With 23 international nodes, our network enables truly global collaboration.

MAXIMUM VALUE

Only pay for what you need with proactive rationalisation & optimisation of your solution.

REAL-TIME NETWORK MANAGEMENT

We proactively monitor your network; alerting you to an outage in real time.

ONE SOLUTION. ONE BILL. PLAIN CONVENIENT

Manage your business communications on one single bill, regardless of your dispersed international locations.

CAN’T MEASURE IT? CAN’T MANAGE IT

Increase visibility, monitor and manage service availability, capacity and performance; correcting potential service availability issues before they negatively impact services.

SO SIMPLE, IT’S CHILD’S PLAY

Everything you need from one communications provider. We manage your networks, enterprise mobility, unified communications and other essential infrastructure components; and wrap it with rapid 24/7 support provided by capable engineers.

Ready to simplify your journey to the cloud?