About Next Telecom

Cloud Communications for business

It's what we do!

Next Telecom is an Australian-based telecommunications provider offering a range of communication services tailored for business and corporate clients. Since its inception in 2008, the company has grown to become a prominent player in the telecommunications industry, known for its innovative solutions and customer-centric approach. Next Telecom is the national brand of ASX listed (CCG) comms group.

Innovation and Technology

Next Telecom prides itself on leveraging cutting-edge technology to deliver robust and reliable telecommunications solutions. The company invests in modern infrastructure and partners with leading technology providers to ensure its offerings are up-to-date and capable of supporting the latest business requirements. Next Telecom is a leading provider of MS Teams Calling and Cloud based services.

Customer Focus

A key differentiator for Next Telecom is its focus on customer service. The company emphasises personalised service, with dedicated account managers and tailored solutions designed to meet the unique needs of each client. This approach has earned Next Telecom a reputation for reliability and responsiveness in the highly competitive telecom market.

Market Presence

While Next Telecom primarily serves the Australian market, it also offers international services, catering to businesses with global operations. The company’s extensive network and partnerships enable it to provide seamless communication solutions across different regions.

Future Outlook

As the telecommunications industry continues to evolve, Next Telecom is well-positioned to adapt and grow. The company’s commitment to innovation, customer service, and strategic expansion ensures it remains a significant player in the market, capable of meeting the ever-changing needs of modern businesses.

In summary, Next Telecom is a dynamic telecommunications provider known for its comprehensive range of services, customer-centric approach, and commitment to leveraging the latest technology to support business communication needs.Next Telecom is renowned for its exceptional customer service, which is a cornerstone of its business philosophy and a key differentiator in the competitive telecommunications industry. The company’s commitment to delivering personalized, responsive, and reliable support has earned it a reputation for excellence.

Next Telecom is part of the ASX listed Comms Group (ASX:CCG)

National: Sydney, Melbourne and Gold Coast Offices

International: Singapore

120+ staff

Over $50m revenue

Why should you choose Next Telecom?

We are Australian-owned
We provide a personal account manager
We dont operate overseas call centres
We only service business so we are not tied up servicing residential customers
We have earned a 5-star service rating

Personalised Service

Direct Provisioning access: Next Telecom assigns dedicated provisioning managers to each client. These managers act as a single point of contact, understanding the unique needs and requirements of the business. This personalised approach ensures that clients receive tailored solutions and consistent support, fostering strong relationships and trust.

Customised Solutions: Recognising that no two businesses are the same, Next Telecom offers customised telecommunications solutions. By closely collaborating with clients, the company can design and implement services that precisely match the specific needs of each business, ensuring optimal performance and satisfaction.

Responsiveness

Support: Next Telecom provides amazing business support to ensure that any issues or queries are addressed promptly. This availability is crucial for businesses that rely on uninterrupted communication services and cannot afford downtime.

Rapid Issue Resolution: The company’s support team is trained to handle technical issues efficiently and effectively. With a focus on minimizing disruption, Next Telecom strives to resolve problems quickly, ensuring that businesses can maintain their operations without significant interruptions.

Reliability

Proactive Monitoring: Next Telecom employs proactive monitoring of its network and services. By identifying and addressing potential issues before they escalate, the company ensures a high level of reliability and performance. This proactive approach helps prevent problems and reduces the need for reactive support.

Robust Infrastructure: The company invests in state-of-the-art infrastructure and technology, which enhances the reliability of its services. A robust and well-maintained infrastructure reduces the likelihood of service outages and ensures consistent performance.

Customer Feedback

Client Reviews and Testimonials: Positive reviews and testimonials from clients highlight the effectiveness of Next Telecom’s customer service. Businesses frequently commend the company for its professionalism, responsiveness, and ability to provide tailored solutions that meet their specific needs.

Continuous Improvement: Next Telecom values customer feedback and uses it to continually improve its services. By listening to clients and making necessary adjustments, the company ensures that its offerings remain relevant and effective in addressing the evolving needs of businesses.

Comprehensive Support

Technical Assistance: Next Telecom’s support team includes highly trained technical experts who can assist with a wide range of issues, from simple queries to complex technical problems. This expertise ensures that clients receive accurate and effective solutions.

User Training and Resources: To help businesses get the most out of their telecommunications services, Next Telecom provides training and resources. This includes user manuals, online tutorials, and direct training sessions, empowering clients to utilise the full potential of their services.

Community and Engagement

Channel Engagement Programs: Next Telecom engages with its clients through various programs and events. These initiatives help the company stay connected with its customer base, understand their evolving needs, and gather valuable feedback.

Industry Leadership: By participating in industry events and forums, Next Telecom demonstrates its commitment to staying at the forefront of telecommunications innovation. This involvement also allows the company to bring the latest insights and technologies to its clients.

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We get satisfied customers

We're proud of our service, we've won awards for it and customers agree. See our latest Customer Satisfaction Scorecard below and read our customer testimonial (scorecard published May 2024).
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