Microsoft Teams Calling is one of the most popular business phone systems and is here to stay. Next Telecom's Akixi CX Analytics for Teams allows you to effectively manage your teams and remote workers' use of Teams Calling.
Akixi CX Analytics puts your finger your connected organisation's pulse. The easy-to-use suite of monitoring and analytical tools provides insights into user-adoption trends, call quality, employee productivity, call costs and much more.
Akixi CX Analytics helps you turn your Microsoft Teams platform into a powerful environment with all-of-business visibility.
Native Microsoft Teams Integration
Unified Call Insights
Operational Optimisation
Rapid Deployment
Flexible Licensing
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Real-Time Dashboards
Dashboards update every 1–2 seconds, offering immediate visibility into call queues and performance.
Advanced Monitoring Tools
Features include customizable live wallboards and real-time queue analytics for swift supervisory action.
Presence and Staff Location
Presence dashboards with BLF integration help managers quickly locate available staff during busy periods.
Comprehensive Security and Reporting
ISO 27001 certification and Microsoft Teams infrastructure ensure robust security and seamless data reporting.
Provides real-time and historical call data to improve communication efficiency and customer experience.
Ensures low-latency, seamless user experience without external infrastructure or complex setups.
CX Analytics enables fast setup with a five-click provisioning process, eliminating complex scripting.
Licensing is simple and per-user monthly, allowing organizations to pay only for needed analytics access.
Delivers actionable insights with minimal deployment overhead to maximize Teams Calling environment value.
Akixi CX Analytics for Microsoft Teams cuts through the fog that cloaks UC&C activity. Now you really can see who is doing what, where, and when – and how effectively they’re doing it. And Next Telecom makes it fast and simple to adopt.
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- One-time onboarding fee of $295 for first time customers
- All licenses are per user per month
- One license per selected MS Teams user
- Historic only deployments cannot be mixed with real-time deployments
- No specific queue or auto-attendant licenses
- No additional per-customer enablement fees
- No additional cloud infrastructure needed
- No requirement to licenses all MS Teams users
- Agnostic of the underlying MS Teams license type
- 30 Day trial available on request and by approval
Let one of our experienced business development managers meet with you and show you why you should choose Next Telecom.
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Its means that Next Telecom has been certified by Microsoft for our MS Teams Calling products and our ability to deploy them.
So choosing Next Telecom is choosing a Microsoft Teams Partner you can trust.
