What data allowance is provided?
All nbn plans are unlimited with no excess data charges applicable.
How long does it take to get a nbn TC4 service connected?
If your site has previously been connected to the nbn, it can be 1-10 days for a reconnection. If your site is being connected to the nbn for the first time, It can take 10-20 business days for the nbn connection to be completed.
What is the nbn FttP Upgrade program?
In late 2021, nbn™ announced plans for fibre upgrades as part of their $4.5 billion plan to deliver more faster and reliable connections to Fibre to the Premises (FTTP) for homes and businesses.
Changing to Fibre will allow bandwidths of up to 2000Mbps to be provided.
Part of this investment will enable 2 million Fibre to the Node (FTTN) premises and 1.5 million Fibre to the Curb (FTTC) premises to be eligible to receive a fibre upgrade to FTTP by December 2023.
This means that around 75% of homes and businesses will be able to access the highest nbn speed tier plans by December 2023. Available locations for the nbn FttP upgrade program can be checked here.
Can we have a Voice service with our nbn connection?
A number of voice products can be bundled with your nbn connection. The most popular being a SIP trunk that can have 1 or multiple simultaneous voice connections
What is the Subsequent installation charge?
This is the fee nbn charges for connecting a 2nd nbn service to the same address.
Is this service suitable for business critical data services?
nbn’s TC4 services are aimed at providing a lower cost internet connectivity service so its not ideally suited for business critical data services. If reliability, speed, or security are important, then we recommend a number of other options like dedicated fibre or nbn Ethernet along with a 4G failover. For added security and control of bandwidth allocation, we recommend an SD-WAN overlay.
What is Next Telecoms Network coverage on the nbn?
Next Telecom can provide nbn services across the entire NBNco footprint. Faster speed services with the higher bandwidths are only available in select areas on the FttP and HFC networks.
What nbn access technologies are available for this service?
Fibre to the Premises (FTTP), Fibre to the Curb (FTTC), Fibre to the Basement (FTTB), Fibre to the Node (FTTN), Hybrid TM Fibre Coaxial (HFC), Fixed Wireless (FW) and Sky Muster satellite.
Will nbnco install equipment before we can order a service?
In most cases external equipment is not required to order a service on the nbn but a NTD (Network Termination Device ) may be installed for a FttP and HFC installation. This is usually installed inside the premises at the time of the first installation. Other service types will be installed to existing copper within the building.
What contract terms are available on nbn?
We can offer 12 month, 24 month or 36 month terms.
Can we have all of our nbn services on the same account?
Yes multiple sites can be connected and added to the same account for billing. Bills can be itemized by site or department and enterprise customers can elect multiple billing methods.
Why can't I get the nbn technology of my choice?
The nbn Network was initially planned to be all Fibre to the Premises (FttP). However due to government decisions based on some estimates that it would be faster and cheaper to complete, a multi mix technology plan was rolled out. This mean that depending on the existing network technology in your area, a predetermined nbn technology type would be delivered.
If you are on FttN, FTTTC, HFC or FttB, you can request a technology upgrade to FttP.
UPDATE: The nbn has announced free or low cost nbn Upgrade to FttP in a large range of FttN areas, Contact the Next Telecom team to see if your site is eligible for a free FttP upgrade. FttC sites will also be included in the upgrade program.
What does best effort service mean?
With a nbn TC4 Plan for Business your download and upload speeds represent a Peak Information Rate (PIR) – the maximum speed you can expect on an uncongested network. Your actual speed will be affected by a variety of factors, including your access technology and there is no bandwidth warranty on the service.
