Native Contact Centre for Teams
The Microsoft Teams Calling phone system is sweeping all before it. Now businesses are looking for contact centre integrations into Microsoft Teams Direct Routing
With our First Teams Contact centre Deployment done in August 2018, Next Telecom can lay claim to being Australia's most experienced Teams Contact Centre provider.
Why use a native Call Centre for Microsoft Teams
Aside from having the contact centre functions appear within the application menu, the big advantage of a Microsoft Teams native contact centre is that it avoids any disruption of the audio stream, with the voice packets remaining within the Microsoft environment. By using a native contact centre solution for Teams, the audio stream doesn't need to traverse back through any supplier servers which has the potential to affect call quality.
Being a MS Gold Partner for Communications means something!
Its means that Next Telecom has been certified by Microsoft for our MS Teams Calling products and our ability to deploy them.
So choosing Next Telecom is choosing a Microsoft Teams Partner you can trust.