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Microsoft Teams Native Contact Centre Platform

Shaun Barnes

The Microsoft Teams Calling phone system is more than just managing phone calls.

Next Telecom has a Contact Centre for Microsoft Teams solution with robust features:

Extendable with API’s & Powerframe

Omni-channel communication

Microsoft Graph API - Use your existing
connectivity from Teams Calling

Native Microsoft Teams application

Graphical Call flow designer

Business application & CRM integration

Interact better with your customers

• Auto Attendants
• Schedules
• Music on Hold
• Announcements
• Text to Speech
• Position and/or time in queue
• Call back
• Reason Codes
• Supervisor active monitoring
• Reporting
• Social Messaging
• Chatbot (Web Chat)
• Customer API
• CRM integration
• Graphical Call Flow
• Form Based Call Flow

Touchpoint connections such as voice/call queues, WhatsApp for Business, Facebook
Messenger, Twitter, SMS and Custom APIs are also configured within the admin portal.
Access to the admin interface is configured via Azure Enterprise Application.

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