The Microsoft Teams Calling phone system is more than just managing phone calls.

Next Telecom has a Contact Centre for Microsoft Teams solution with robust features:

Extendable with API’s & Powerframe

Omni-channel communication

Microsoft Graph API - Use your existing
connectivity from Teams Calling

Native Microsoft Teams application

Graphical Call flow designer

Business application & CRM integration

Interact better with your customers

• Auto Attendants
• Schedules
• Music on Hold
• Announcements
• Text to Speech
• Position and/or time in queue
• Call back
• Reason Codes
• Supervisor active monitoring
• Reporting
• Social Messaging
• Chatbot (Web Chat)
• Customer API
• CRM integration
• Graphical Call Flow
• Form Based Call Flow

Touchpoint connections such as voice/call queues, WhatsApp for Business, Facebook
Messenger, Twitter, SMS and Custom APIs are also configured within the admin portal.
Access to the admin interface is configured via Azure Enterprise Application.

To find out more Contact one of our Sales Specialists

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