The Microsoft Teams Calling phone system is more than just managing phone calls.
Next Telecom has a Contact Centre for Microsoft Teams solution with robust features:
Extendable with API’s & Powerframe
Microsoft Graph API - Use your existing
connectivity from Teams Calling
Native Microsoft Teams application
Graphical Call flow designer
Business application & CRM integration
Interact better with your customers
• Auto Attendants
• Music on Hold
• Text to Speech
• Position and/or time in queue
• Call back
• Reason Codes
• Supervisor active monitoring
• Social Messaging
• Chatbot (Web Chat)
• Customer API
• CRM integration
• Graphical Call Flow
• Form Based Call Flow
Touchpoint connections such as voice/call queues, WhatsApp for Business, Facebook
Messenger, Twitter, SMS and Custom APIs are also configured within the admin portal.
Access to the admin interface is configured via Azure Enterprise Application.
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